One mailbox. A human reads it.
Last updated 29 July 2026
There's no ticket system, no chatbot and no support tier. There's an email address, and someone who actually built the product answers it.
support@logoffearly.com
We answer within two business days, usually faster. Refund requests are processed within 48 hours.
What to write about
- You're stuck on a step. Fastest route is a comment in the Guide, on the exact line that lost you. The answer lands there for everyone who comes after. Email works too if you'd rather not comment in public.
- You want a refund. Reply to your receipt email or write to the address above. Details on the Refund Policy page.
- You haven't bought yet and something's unclear. Ask before you buy. If the honest answer is "this isn't for your job", we'd rather tell you that than take your $57.
- Access trouble. Wrong email on the order, lost the download link, comment access not working: tell us the email you bought with and we'll fix it.
What we can't help with. We can't support your Claude subscription. That's your own account with Anthropic, and their support handles billing, plans and outages. We also can't advise you on your employer's policies: we don't know your company, your contract or your industry's rules, and the Terms put that decision with you.
Why there's no phone number and no team page
Because there is no team. This is a small operation, and the person answering your email is the person who wrote the Guide. The sales page explains why the two people whose jobs this was built for are never named or photographed: one of them still works at the job in question, and her privacy isn't for sale. The same restraint applies here.
ROAS Performance LLC · support@logoffearly.com · See also the Refund Policy and Terms.